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Refund or Return Policy
RETURN OR REFUND
The Swisse online store provides a "Products Return Shopping Guarantee" (excluding the "Non-Returnable Products" specified below), so you can shop with satisfaction. Should a product be damaged during delivery, we will arrange to deliver a replacement product without additional shipping costs.
After receiving the products, please check whether the order you received is damaged, incorrect, or missing any items. If the products are damaged or incorrect, customers are advised to reject the damaged and incorrect products directly to the dispatcher on site, and ensure that the order email must be kept for record.
Non-Returnable Products- Refunds or exchange services are not applicable to the following situations or products:
Product packaging is not intact (for example, the packaging tape or box is torn off) through no fault of the customer
Damaged or incomplete products that have been opened or have been used
Any free gifts and trial gifts
Products which the customer does not have an order record of
Before we exchange or refund the product, we will check and verify the returned product. If the product is not eligible for refund or exchange for the reasons set out in this Refund Policy, the product will not be exchanged, refunded (including any points used) and Swisse online store will return the product back to you.
Products that can be exchanged / returned : If the products delivered are incorrect, damaged, missing or defective, we will arrange an exchange or refund for you. Please process the exchange/refund request within 7 working days after receiving the products. We will not accept any exchange/refund request after this timeline. If the products to be exchanged are sold out, we will refund the payment for the products to your payment method used.
Replacement / refund process : Please email us a clear picture which illustrates the issue with the product, along with the order number and item number to firstname.lastname@example.org in order to apply for a return, and specify in the subject of the email "Swisse Singapore Online Store" to ensure a smooth return process. When we confirm that the return conditions are met, you will receive a confirmation email describing the return process. Please return the products together with a copy of the confirmation email. After successfully receiving your returned products, we will arrange a refund in the system. Generally, your payment will be returned to your payment account within 14 working days.
Note: If the product that you are returning included promotion gifts or special purchase items, please also return the promotional gifts and special purchase items as well, otherwise the refund will not be processed.
In determining the interpretation of this Refund Policy, eligibility of exchange or refund of any products and any disputes between us and the customer in relation to this Refund Policy, Swisse Online Store reserves the right of final decision.